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8 Steps for Building a Successful Service Catalog
 
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ITIL Experts Brian Flora and Andy Rivers walk you through best practices for developing and maintaining a useful, impactful service catalog at your University in this webinar.
Views: 12797 Beyond20LLC
Creating Service Catalog Items
 
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Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 41817 ServiceNow Support
ServiceDesk Plus Masterclass: Service Catalog - Showcase your IT services
 
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Join this webinar series to learn about how to make the most of ServiceDesk Plus and ITIL best practices to improve your service desk productivity. In this session, you will learn how to centralize request management for all provided IT services, automate request workflows using business rules, and facilitate a better user experience using a self-service portal. Some of the key takeaways include: 1. Building a request template 2. Workflow configuration 3. Service request provisioning and resolution For more information, visit https://www.manageengine.com/products/service-desk/servicedesk-plus-training.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes To know the service catalog feature in ServiceDesk Plus, visit here https://www.manageengine.com/products/service-desk/itil-service-catalog.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes To know the upcoming webinars, visit here https://www.manageengine.com/products/service-desk/webinar.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes For more videos subscribe our channel here https://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 6315 ManageEngine
IT Service Catalog Taxonomy
 
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In this video, Evergreen Systems’ Don Casson takes an in-depth look at his company’s IT service catalog framework. Evergreen Systems created a broad IT service catalog template after many of our clients requested a good, general IT service catalog. How It Works Don Casson describes our IT service catalog solution as “a complete solution built on best practices in a great visual work space at a very affordable price.” As you watch this video, you’ll see that’s exactly what it is. Our service taxonomy is broad, starting with a list of shared services like legal and HR on the left-hand side. Two kinds of IT services are listed on the right: IT customer services and IT internal services. In many service catalogs, these two distinct types of IT services end up mixed together, which only causes confusion. The IT service catalog taxonomy created by Evergreen Systems prevents the comingling of IT services. This model breaks IT customer services into eight categories. Each category is identified with language that even non-IT people will understand easily. Every category is further broken down into more specific topics and tasks that are related to the main category in some way. Our IT service catalog solution also breaks down IT internal services into eight categories. Each of these categories breaks out into specific areas of interest and IT-centric functions. Our IT service catalog framework is compatible with the popular service management tool, ServiceNow. Our application can easily export your company’s service taxonomy as a CSV file. Getting started with our IT service catalog template is simple because we’ll pre-build 70-80 percent of it for you out of the box. To learn more about our IT service catalog taxonomy, contact Evergreen Systems today: http://www.evergreensys.com/contact-us
Views: 5624 Evergreen Systems
How to create an effective IT service catalogue
 
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Organizer: Vlerar Shala, PECB (www.pecb.com) Presenter: Dr. Orlin Marinov, senior consultant and partner in ITCE with 20 years of experience in IT and service management. The webinar covers: • Understanding services • Service catalogue – where to start? • The Father – Service portfolio – building blocks • Real Life examples Slides of the webinar: http://bit.ly/1OPRHk1
Views: 479 PECB
8 Steps for Building an Effective IT Service Catalog
 
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This recorded webinar will cover 8 steps for building an effective service catalog.
Views: 13427 Beyond20LLC
SERVICE CATALOG MANAGEMENT | Learn and Gain - Service Center and Computer Store examples
 
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ITIL Service Catalog explained using various real life examples for better understanding. We have leveraged a CAR Service center and a COMPUTER STORE to explain on Service Catalog Management. Computer store used to explain Business and Technical Service Catalog.
Views: 7791 Purushothaman D
ITIL - What is it? (Introduction & Best Practices)
 
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https://www.sysaid.com/blog/entry/what-is-itil Understanding the ins and outs of technology terms doesn't need to be difficult. In this video, we explain the commonly searched phrase "what is ITIL" and outline how viewers can use it to their benefit. Businesses need their IT hardware and software to work for them in successful and efficient ways. The hope when discussing IT service management is that all IT services will always work together in the best possible ways to help a business meet its specific needs and short- and long-term goals. To achieve stellar IT service management, a business benefits the most from extra guidance. Improved IT service management can happen when following the ITIL framework. What is this framework? Formerly known as the Information Technology Infrastructure Library, it is a popular method for handling ITSM. This framework is a time-tested general set of standard instructions or recipe for the best IT service management practices known to benefit any type of business. These recommendations cover a wide range of areas like procedures, training programs and customizing ITSM to a company's needs at various levels. Business leaders can apply these practices, which include topic-focused checklists and tasks, to any of their specific ITSM plans. The best part is that this guidance can work for a business no matter how small it is when it starts out or how large it becomes as it grows and prospers. ITIL recommendations have existed in various offline and online reference forms since the 1980's. As technologies and business needs have changed over the years, this incredible best practices guide has been updated to provide new terms and definitions and relevant modern insights into information technology service management. It's important to keep in mind that like a chef with a recipe, IT managers and other leaders at any business can pick which instructions to use for their specific situation. ITIL is merely a guide that a business can customize to fit its needs. SysAid's IT tool integration software includes this amazing framework of suggestions designed to make ITSM easier. --- Check out SysAid’s help desk and ITSM software: https://www.sysaid.com/ Check us out on social: Twitter - https://twitter.com/sysaid and https://twitter.com/Joe_the_IT_guy Facebook - https://www.facebook.com/SysAidIT Google Plus - https://plus.google.com/+sysaid LinkedIn - http://www.linkedin.com/company/sysaid-technologies-ltd
Views: 19112 SysAid
IT Service Catalog
 
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What's the idea bhind an IT Service Catalog. Whiteboard Cartoon Video by itSMF Austria
Views: 1283 Averell's Channel
How to get the best IT service!
 
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What is an IT managed service provider and why do you need one? We figured that the best way to introduce ourselves and our services to the masses was to show you with our very own whiteboard animation video! It outlines who we are, what we do, and how we are your best option for an IT consulting or managed services partner in Toronto and the GTA. We are just a phone call or email away to answer any of your questions or you can simply visit our website to learn a little bit more! Don't forget to share with your friends - a business can only be successful if its IT is up-to-date and supported! http://hudsontechnology.ca/ Thank you to Osku Penttinen who helped us to create this great video. Check out some more of his work here: http://osku.tv
Views: 170 Hudson Technology
The Northwestern IT Service Catalog
 
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Visit the Northwestern IT service catalog, the best source of information on the 120+ service offerings it provides to faculty, students, and staff: https://www.it.northwestern.edu/service-catalog/index.html. Whether delivering enterprise-level IT services to an entire organization or delivering more customized services to small groups of independent users, the service catalog plays a critical role in providing access to services and support at Northwestern.
Views: 75 nuitcommunications
ITSM Webinar: Service Catalog: How to quickly realize value
 
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This webinar provides detailed information about how to think about the business process involved with using Service Catalog We will share with you the role ServiceNow plays in the process and how to quickly realize value.
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
 
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This video explains about the ITIL complete service life cycle stages or core publications along with the process, roles and tools used in each stage of the life cycle in this video which helps to align IT with business. As per ITIL v3 there are 5 stages or core publications in I T service life cycle. First stage of ITIL is, Service Strategy which deals with the strategic analysis, planning, positioning, and implementation relating to IT service models, strategies, and objectives. It provides guidance on leveraging IT service management capabilities to effectively deliver value to customers and illustrate value for service providers. Second stage of ITIL is, Service Design Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations. Third stage of ITIL is, Service Transition It provides guidance on the service design and implementation, ensuring that the service delivers the intended strategy and can be operated and maintained effectively. Fourth stage of ITIL is, Service Operation which provides guidance on managing a service through its day to day production life. It also provides guidance on supporting operations by means of new models and architectures such as shared services, utility computing, web services, and mobile commerce. Fifth stage of ITIL is, Continual Service Improvement It provides guidance on measuring service performance through the service life cycle, suggesting improvements in service quality, operational efficiency and business continuity. Now we will see the processes, people and the tools in each of the ITIL service life cycle core publications in detail. Four processes in service strategy. First one is Service Catalog Management, which ensures that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. second process is Service Level Management, which helps to To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels. Capacity Management ensures that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets. IT Service Continuity Management manages risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Information Security Management ensures the confidentiality, integrity and availability of an organization's information, data and IT services. next process is Supplier Management, which ensures that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments. The last process of service design is Design Coordination, which coordinates all service design activities, processes and resources. process plans and coordinates the resources to deploy a major Release within the predicted cost, time and quality estimates. This can be assumed as equivalent to project management. Change management assists to gather, analyse, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. Here the roles in service transition. makes sure Configuration items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. Incident Management manages the life cycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. Problem Management manages the life cycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Request Fulfilment fulfils the Service Requests like password reset. Access Management ensures to grant authorized users the right to use a service, while preventing access to unauthorized users. Apart from these processes, service operation also has the following functions. Continual service improvement uses methods of quality control to learn from past success and failures.
Views: 24976 Kavin Kumar
ITSM Overview | ServiceNow ITSM Process
 
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Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 88432 ServiceNow Support
ITIL - Service Portfolio vs. Service Catalog
 
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A service catalog & service portfolio are both powerful tools for an IT organization, but do you know the difference? Learn more about how your organization can leverage each to improve IT service strategy and customer experience.
Views: 3519 The Edge Inc
Request Management and Service Catalog | Overview
 
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Explains what a service catalog is and how it works in the ServiceNow platform. Provides an overview of request management from the perspective of the requester and fulfiller. Applies to ServiceNow releases starting with Kingston. Role required: itil (for fulfiller) For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Service catalog structure 01:50 Making and tracking requests 08:38 Fulfilling catalog orders For more information on request management, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Request Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/planning-and-policy/concept/c_RequestManagement.html Service Catalog request fulfillment: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome Service Catalog Community: https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 16748 ServiceNow Support
SAP® Solution Manager 7.2 Service Catalog -SIRIUSitsm-
 
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In dieser Folge zeigen wir eine Umsetzungsvariante eines IT Service Kataloges mit dem SAP® Solution Manager 7.2 auf FIORI® basis
How to Create a Service Catalog Using Best Practices, Part 1
 
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A live webinar recorded on December 9, 2015 presented by Nancy Donnelly of RightStar.
Views: 2872 RightstarTV
Service Catalog and Request Management
 
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In this session, long time industry experts Torrey Jones will discuss and demonstrate a Best Practices approach to Service Catalog utilizing HP's newest SaaS Offering, Service Anywhere. As part of this discussion and demonstration, Torrey will cover how automation can help drive user satisfaction, and positively impact users adoption of a Service Catalog.
Views: 2916 Greenlight Group
IT help desk ticketing software | Service desk software
 
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ManageEngine ServiceDesk Plus, which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. https://www.manageengine.com/products/service-desk/sdp-editions.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Your day-to-day life in IT revolves around either fixing a service or delivering services. All these IT services come with a ticket to make sure it is handled in time. To overcome these hurdles you need tools that are thoughtfully built to cater to the needs of the IT Help Desk. Thankfully, we have ManageEngine ServiceDesk Plus which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. ServiceDesk Plus has been deployed at over 18,000 customer sites not to mention 186 countries around the world which clearly states that we are the leader in this segment. Unlike other tools, ServiceDesk Plus is very easy to use just download extract and get started it can be up and running in no time. ServiceDesk Plus is designed to cater to all business needs with three different editions. For businesses that just need the help desk functionality. We have the Standard Edition which includes state of the art features like multi-channel support, service level agreements, knowledge base, workflow automation, notifications, reporting and much more. ServiceDesk Plus Standard Edition is thoughtfully designed to increase efficiency and maximize the productivity of the IT Help Desk. Growing businesses today have to manage all their IT assets and need clear visibility on what is in their IT closet. ServiceDesk Plus Professional Edition is bundled with essential asset management functionality including features like automatic asset discovery, software management and license management what really sets us apart is the depth of detail captured about the hardware, software and network assets in your environment and it also highlights the relationship of each asset to support their business services. You can clearly know the criticality of the assets and manage them without a hitch. Finally, our ServiceDesk Plus Enterprise Edition which includes the complete suite of ITIL service management that has been built over the best practices framework to cater to today's complex business world. It's a different ballgame when it comes to managing bigger infrastructure just a regular helpdesk is not enough you need people process and product aligned to maintain your IT effectively. ServiceDesk Plus is available through a single pane of glass with all necessary ITIL features like incident, problem, change, Service Catalog and CMDB. These ITIL modules help you simplify your complex processes and manage your IT effortlessly. So what are you waiting for? try Service Desk Plus now! and we promise to make your work easy! **Technology trends and their impact on IT management by Rajesh Ganesan, VP, ManageEngine and Pradyut, Product Manager, ServiceDesk Plus https://www.youtube.com/watch?v=17_CdHfGfjg Subscribe here to learn more ITIL/ITSM tips http://bit.ly/me_yt Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: https://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company/servicedesk-plus/ Instagram: https://www.instagram.com/servicedeskplus/
Views: 164263 ManageEngine
IT Service Management | Change Management Overview
 
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Provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil or change_manager For best video quality, increase your player resolution to 1080p. This video covers: 00:14 Introduction to change management 02:41 Types of change 03:54 Creating and working change requests 05:47 Improving efficiency through standard changes For more information on change management, see: Quick Start—An Overview of ITIL Service Transition: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-service-transition.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Change types: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/change-types.html State model and transitions: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/c_ChangeStateModel.html Standard change catalog: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/c_StandardChangeCatalogPlugin.html ServiceNow knowledge articles (log in to HI): ITSM Process Guides: https://hi.service-now.com/kb_view.do?sysparm_article=KB0621384 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8793 ServiceNow Support
Creating Service Catalog Execution Plans and Workflows
 
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Introduces request fulfillment in Service Catalog, provides a comparison of execution plans versus workflows, and demonstrates creating an execution plan and a workflow. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to service catalog request fulfillment 1:12 Execution plans versus workflows 2:39 Creating an execution plan 5:53 Creating a workflow For more information on Service Catalog execution plans and workflows, see: ServiceNow product documentation: Service Catalog request fulfillment: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Create an execution plan: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateAnExecutionPlan.html Use a script to approve an execution plan https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/server-scripting/task/t_UseScriptApproveAnExecutionPlan.html Create a new catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateANewServiceCatalogWorkflow.html Add an activity to a catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_AddActiviToServiceCataWorkflow.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 48282 ServiceNow Support
Service Catalog in Freshservice
 
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A short video tutorial about the Service Catalog in Freshservice. This tutorial explains how to customize the Service Catalog to streamline the Service Request process for your users and agents. A Service Catalog essentially helps IT teams communicate the services they offer to customers, and makes them see the value the team provides to the business (in addition to just "fixing issues", as most people see them). A customized Service Catalog helps save time and expenses and eliminates unnecessary back and forth communication. This video shows how the Service Catalog in Freshservice helps you streamline service requests and fulfilment. Yet to sign up? Visit http://freshservice.com/signup?utm_source=Youtube&utm_medium=Organic&utm_term=Description&utm_campaign=ServiceCatalog&utm_content=TryItOut and try it out for free! Here are some ITSM resources you might find helpful: http://freshservice.com/resources/ And more product tutorial videos: https://www.youtube.com/playlist?list=PL_R2TKb71YyXo29CVEB5xAY98i1ipQds6 #Freshservice #ITSM #ITIL
Views: 1011 Freshservice
Service Catalog
 
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The Omnia Service catalog allows you to expose all IT or not IT services of your enterprise and within a single portal. It is accessible from any device self-service and on-demand from business users. All through a single interface, simple, modern and user-friendly. Available on premise or in cloud ready to use. The best and safest way to start digital transformation in your company.
How Service, Request, Business and IT Service Catalogs Fit Together
 
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Have you ever wondered what the definition of an IT service catalog is? Are you curious about the manner in which service, request, business and IT service catalogs fit together? If so, you’ve come to the right place to have your questions answered. In this double-header, Don Casson, CEO of Evergreen Systems, tackles everything from business service catalogs to their IT and service counterparts and much, much more. When you’re done watching this information-laden video, you’ll have an understanding of some key IT terminology, and you’ll know exactly how several essential IT components fit together. Part One This video is essentially broken into two distinct yet related parts, each of which is equally valuable. Part one takes an in-depth look at the differences that exist between service catalogs and service requests. Are you wondering which one is strategic and which one is transactional? Hit play to figure it out now! Part Two In part two, Evergreen’s CEO examines the logic behind having separate business and IT service catalogs. When Casson explains the differences between IT services and business services at the start of part two, the rationale starts to become clear almost immediately. Watch the video to learn why that’s the case. A typical video produced by Evergreen Systems includes a helpful demonstration that serves to reinforce what you’ve learned and show you how our platforms work. And this video is not an exception in this regard. If you want to learn more about our applications after you watch this information-rich video, contact Evergreen Systems: http://www.evergreensys.com/contact-us
Views: 361 Evergreen Systems
Service Catalog & Service Request Management - ITIL ITSM Service Desk Software - Vision Helpdesk
 
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The Service Catalog is the only part of the ITIL Service Portfolio published to Customers and is used to assist the sale and delivery of IT Services We shall cover the following points in this webinar: - What is Service Catalog Management? - How to add a Service Category and Service Item. - Service Catalog on the Client Portal. - Service Request overview on the Dashboard - Service Request as an Incident - Customized Reports for Service Request Signup for 30 days free trial https://www.visionhelpdesk.com/free-trial
Views: 277 Vision Helpdesk
Creating Service Catalog Categories
 
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Introduces creating categories in a ServiceNow Service Catalog. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on Service Catalog categories, see: ServiceNow product documentation: Service catalog categories: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogCategories.html Create a category: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateACategory.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 25926 ServiceNow Support
What is a service catalogue?
 
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Operators spend a lot of time answering employees’ questions about products and services. But they would rather spend this time on other things. Help your operators by answering these questions in advance through a clear Service Catalogue. This video shows you how a Service Catalogue leaves your employees and operators with more time to focus on their work. How? A Service Catalogue serves as a shop window where employees can find all the information they need about the products and services that support departments offer. Through your self-service portal you can easily make your Service Catalogue available to your employees in an online shop design. This way, employees can book a conference room directly from the Service Catalogue, Easily track the status of their request, And even search FAQs and documentation to find out how to claim expenses. A single overview of all your products and services makes your organization more transparent: employees always know where to go and what procedures are in place for service requests and delivery. Moreover, custom forms for each service and product give operators all the information they need to solve an incident at once. Want to know more? Check out https://blog.topdesk.com/en/service-catalog-best-practices
Views: 20326 TOPdesk
Request Management and Service Catalog | Service Catalog on Service Portal
 
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Provides an overview of configurable options in the Service Catalog on the Service Portal and explains how to perform those configurations. Applies to ServiceNow releases starting with Kingston. Role required: admin For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Service Catalog landing page widgets 03:09 Categories widget 06:33 Catalog item or record producer widget 09:19 Order confirmation 10:34 Order status page 11:01 Cart 12:56 Order guides 14:46 Mobile web For more information on service catalog on Service Portal, see: ServiceNow product documentation: Service Catalog in Service Portal: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/catalog-on-portal.html Service Portal: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html Configure Service Catalog cart widgets: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/service-catalog-cart-widgets.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6217 ServiceNow Support
AWS August Webinar Series - Getting Started with AWS Service Catalog 200
 
42:46
AWS Service Catalog helps organizations create and centrally manage catalogs of IT services that are approved for use on AWS. These IT services can include everything from virtual machine images, servers, software, and databases to complete multi-tier application architectures. In this webinar, you will see how you can create and publish your IT services in AWS Service Catalog. You will also see the various management operations for adding product versions, launching instances, as well as sharing portfolios across AWS accounts. Learning Objectives: • Understanding the fundamentals of AWS Service Catalog • How to leverage service catalog for compliance and governance • How to create and deploy products to the organization Who Should Attend: • Developers, IT Professionals
Views: 7296 AWS Online Tech Talks
Beauty and Brains  Why your Service Catalog Needs to Look Good and Be Smart Doing I
 
25:20
The bar for today's self-service catalogs has been set high. Thanks to companies such as Apple and Amazon, consumers are having great online customer experiences. And they are beginning to expect the same from their service catalogs in the business realm. No longer is it enough to produce an automated catalog of IT services. Now service catalogs need to span the entire enterprise and offer services from all departments, not just IT. Additionally, good design and content are quickly becoming top requirements. Customers want to enjoy a slick user interface, with offerings in terms that they understand- minus all the technical aspects that are irrelevant to them. In short, your service catalog needs to look good, and be smart doing it. Join Emily Schunior the Vice President of Professional Services for PMG for a webinar about the customer experience with the enterprise service catalog. You will: • Learn how service catalogs have evolved past ITIL and into today's online consumer world • Understand why the service catalog drives the perception of IT within the organization • See examples of good service catalogs and poor service catalogs • Learn the best ways to ensure your service catalog delivers a great customer experience
Views: 741 PMG.net
Service Catalog Administration Overview
 
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Provides an overview of ServiceNow service catalog administration. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin or catalog_admin For best video quality, increase your player resolution to 1080p. For more information on service catalog administration, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog Management roles: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/reference/r_ServiceCatalogManagementRoles.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 42404 ServiceNow Support
Request Management and Service Catalog | Getting Started with Record Producers
 
08:44
Provides an overview of record producers in the Service Catalog: what they are, and how to create them and define variables and templates for them. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. This video covers: 00:22 Overview of record producers 01:15 Creating record producers 03:42 Defining variables for record producers 06:29 Defining templates for record producers 07:10 Setting up record producer redirects For more information on Record Producers, see: ServiceNow product documentation: Record Producer: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RecordProducer.html Create a record producer https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefRecProdInSCat.html Create a record producer to log incidents https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html Create a record producer with a template https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/task/t_CreateRecordProducerWTemplate.html Populate record producer data and redirect users https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_PopulatingRecordData.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 4067 ServiceNow Support
Request Management and Service Catalog | How to Use List Collector Variables
 
08:25
Shows how to create and configure service catalog list collector variables to present options to customers when ordering items from the service catalog. Applies to all supported ServiceNow releases as of Kingston. Role required: catalog_admin plus access to any tables needed to create pre-configured filters and add default values For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Adding a list collector variable to a catalog item 02:58 How the list collector works 03:57 Creating pre-configured filters 05:19 Changing the variable attributes: no_filter and glide_list 06:26 Adding default values to a list collector For more information on service catalog list collector variables, see: ServiceNow product documentation: Service catalog variables: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariables.html Types of service catalog variables, List collector: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/r_VariableTypes.html#d160081e536 Service catalog variable attributes: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/variable-attributes.html Condition builder: https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/common-ui-elements/concept/c_ConditionBuilder.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3611 ServiceNow Support
Request Management and Service Catalog | Structure of Service Catalog
 
09:15
Explains how service catalog requests are structured and how workflows automate approvals and guide fulfillers through their tasks. Demonstrates how these components interact in the ServiceNow platform to deliver goods and services. Applies to ServiceNow releases starting with Kingston. Role required: admin, itil For best video quality, increase your player resolution to 1080p. This video covers: 00:32 Request levels 01:34 Workflows 02:24 How fulfillment works behind the scenes For more information on service catalog structure, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog request fulfillment: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Define a fulfillment process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefineAFulfillmentProcess.html Request fulfillment workflows: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RequestFulfillmentWorkflows.html Service Catalog checkout models: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_EnableATwoStepCheckout.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/
Views: 7427 ServiceNow Support
IT Self-Service: 5 Keys for Good Service Design in Service Catalogs
 
01:03:04
Are you attempting to create an ITIL service catalog? If you are and you’re using the old IT-out approach to things as your model, stop! In today’s business environment, it’s vital that you adopt a customer-in mindset when you’re creating your service catalog design. Is a Service Design Process Really Necessary? Yes, having a customer-centric design process is critical to creating an ITIL service catalog your customers will enjoy. If you don’t employ a service design process, the consequences can be ugly, to be blunt about it. Failing to use a service design process can be expensive and result in a service catalog that’s inconsistent, unmanageable and riddled with redundancy. Believe it or not, that’s not even the worst of it. Not using a service design process can result in your customers simply abandoning your service catalog altogether. A good service design process is extremely strategic in nature. Technology fuels competition in many industries. By creating a sound ITIL service catalog, you can stand out from your competitors. Using a good service design process to create your service catalog is the only way you’ll enjoy this competitive edge. A proper service design process begins with the constituencies involved, the customers, service providers and managers. Each constituency must be included to have their needs met and for the service catalog to be successful in the end. Customers want a great experience. Providers want efficiency and effectiveness, and managers want governance and accountability. Your process needs to account for all of these wants and more. Service Catalog Best Practices By adhering to service catalog best practices, you can develop a design process that will yield a service catalog that will please the constituencies who use it. To learn the five keys to good service design in service catalogs, watch this informative video now. To see how one of our pre-built service catalogs can benefit you, request a free demo from Evergreen Systems today: http://www.evergreensys.com/contact-us
Views: 998 Evergreen Systems
ServiceNow Ticketing Tool | Understanding Incident Management In ServiceNow | Edureka
 
45:54
This Edureka " ServiceNow Ticketing Tool " video will help you to get started with ServiceNow Ticketing Tool. This video mostly focuses on ServiceNow IT Service Management and Incident Management in particular. Subscribe to our channel to get video updates. Hit the subscribe button above. #ServiceNowTicketingTool #ServiceNowTutorial #ServiceNowDemo #ServiceNow #ITSM #ITServiceManagement # ServiceNowTraining #WhatIsServiceNow #ServiceNowCertification #ServiceNowCertifiedSystemAdministrator #ServiceNowPlatform ---------------------------------------------------------------------------------------------------------------------------------------------- How it Works? 1. This is a 3 Week Instructor led Online Course, which would include assignments & sufficient hands-on. 2. We have a 24x7 One-on-One LIVE Technical Support to help you with any problems you might face or any clarifications you may require during the course. 3. At the end of the training you will be working on a real-time project for which we will provide you a Grade and a Verifiable Certificate! -------------------------------------------------------------------- About the Course Edureka's ‘ServiceNow System Administration’ Training is designed for IT professionals and System Administrators who are new to the ServiceNow ecosystem. In this training, you will learn to implement various system administration functions, configure and perform fundamental administration tasks. You will: · Perform core configuration tasks and understand User Interface (UI) policies, data policies, UI actions, business rules and client scripts · Understanding basics of ServiceNow table structuring, its relationships and administration · Learn administration of users and basics of application security · Learn important concepts of Configuration management database (CMBD) in ServiceNow · Import sets and update sets · Create workflow activities and approvals · Understand knowledge base and ServiceNow service catalog · Configure alerts and notifications · Generate reports · Configure SLAs · Learn how to customize and perform branding of instance · Using the social features in ServiceNow ---------------------------------------------------------------------- Who should go for this course? This ServiceNow Admin training is designed for the IT professionals who want to pursue a career in Cloud Computing and become ServiceNow Administrator. This ServiceNow course is a best fit for: · Professionals who are working or want to work in Cloud Computing platform · Functional consultants who are looking to switch to ServiceNow · Freshers who want to start their career in Cloud computing · Developers who have experience in C#, Java, JavaScript ----------------------------------------------------------------------- Why learn ServiceNow? ServiceNow System Administration Certification Training will make you an expert in the concepts related to Administration of ServiceNow. This course will help you to pass ServiceNow System Administration Certification Exam, and acts as a pre-requisite for Advanced ServiceNow Certifications. ------------------------------------------------------------------------ For more information, please write back to us at [email protected] or call us at IND: 9606058406 / US: 18338555775 (toll free). Website: https://www.edureka.co/servicenow-admin-certification-training Facebook: https://www.facebook.com/edurekaIN/ Twitter: https://twitter.com/edurekain LinkedIn: https://www.linkedin.com/company/edureka
Views: 115255 edureka!
ByteLife Service Catalogue
 
02:15
There are two important reasons for the automation of IT infrastructure: 1) it looks better and 2) it works better. Appearance translates into user experience. Automation enables the introduction of cloud computing to enterprises. Developers, application owners and service managers may order a server or storage from a service catalog. Requirements for data protection and performance may be specified in full view of associated costs. Smart decisions can be made about resource usage. The result: a better user experience and optimal resource usage. The service-oriented IT department is no longer mere hype. Automation improves the availability of IT. Automation eliminates human error by always following processes. IT team can focus on improving the process itself rather than spending time on routine day-to-day operations. Finally IT working for you, not you for IT. Visit us at ByteLife EMC Velocity2 Signature Solution Center to find out how. http://www.bytelife.com/solution-center/
Views: 1237 ByteLife Solutions
Designing & Defining Your Services Within a Service Catalog Part 2 of 4
 
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1 hour long webcast: Designing and Defining Your Services within A Service Catalog To download this complimentary webcast in full, please visit: www.axiossystems.com/web1 You will learn: - How to progress your Service Catalog project focusing on designing and defining your service offerings - Advice on getting customers involved in the project - Practical help on structuring the services and offerings To view more complimentary Service Catalog resources visit http://www.axiossystems.com/en/solutions/service-catalog/resources.php To view all of Axios Systems' though-leadership resources visit http://www.axiossystems.com/en/resources/
Views: 1415 Axios Systems
Request Management and Service Catalog | Variables Overview
 
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Explains the purpose of service catalog variables, demonstrates variable layout, and provides a brief overview of the variable types. Applies to all supported ServiceNow releases as of Kingston. Role required: catalog_admin For best video quality, increase your player resolution to 1080p. This video covers: 0:25 Purpose and types of service catalog variables 1:42 Variable layout on forms 3:27 Demonstration of variable types For more information on service catalog list collector variables, see: ServiceNow product documentation: Service catalog variables: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariables.html Types of service catalog variables: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/r_VariableTypes.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 5491 ServiceNow Support
Defining IT Services
 
10:25
The Process For Defining IT Services
Views: 5716 Troy Pinker Tube
How Judson University transformed IT Service Management using Freshservice
 
01:19
In which Ben Greeno- Operations Manager, IT at Judson University talks about how Freshservice has given the team more control over the IT environment. Features like Asset Management, Change Management help them stay up to speed. Gamification keeps the team motivated and Service Catalog places self-service right into the customers' hands. To know more about Freshservice and for a free trial, visit http://www.freshservice.com #Freshservice #ITSM
Views: 4680 Freshservice
Service catalog management with ServiceDesk Plus
 
17:37
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus. In this video, you will learn about, Service categories - 1:50 Service request templates - 3:30 User groups - 7:33 Service request workflow - 8:03 SLAs - 10:18 Tasks & task dependencies - 11:15 Field & form rules - 14:05 Request custom menu - 16:50 To know more visit our website: https://www.manageengine.com/products/service-desk/
Views: 11232 ManageEngine
Create an Amazon-Like IT Service Management Experience
 
01:07:39
In recent years, one of IT service management best practices has been to put the customer first. While this may seem like common sense in many other regards, it’s relatively new to the ITSM process. That’s because IT service management has normally been done with an IT-out approach instead of a customer-in approach. The Success of Amazon Amazon’s enduring success and seemingly ever-growing market share show us why a customer-in approach is necessary for IT to remain relevant. By putting the customer first and optimizing the customer experience, Amazon has become one of the world’s most valuable brands. Amazon created a platform that knows its users. This platform makes product recommendations based on components like a person’s past purchases and their searches. By predicting what consumers want, Amazon makes using its website a beautiful experience every time someone visits. Amazon designed its platform so that shoppers can help themselves when they experience an issue. By providing a satisfying user experience and self-service, Amazon has become the source for more product research than Google. Imitation: The Sincerest Form of Flattery and a Smart Business Move Imitation is exactly what IT should be doing when it comes to IT service management and the ITSM process. The goal for IT is no longer to provide reactive technical solutions before an identifiable problem even exists. Instead, the objective is to create an Amazon-like IT service management experience that puts customers first. To learn more, watch this video now. For even more information, we invite you to contact Evergreen Systems: http://www.evergreensys.com/contact-us
Views: 170 Evergreen Systems
ITIL / ITSM Best Practices Tech Select Webinar
 
09:28
Can you show the positive impact of ITIL/ITSM technology related investments such as Service Desk, CMDB, Service Dependency Mapping and Service Catalog? NAI ITIL/ITSM Technologies Webinar: Best Practices in technology selection and deployment to enable a visible impact on your ITIL/ITSM initiative results. Organizations worldwide invest a significant amount of time and money investing in technologies that can improve their ability to help deliver quality IT Services to the end users and customers. However, industry research shows a number of common pitfalls that affect a large percentage of organizations of all sizes. Check out the webcast line-up and sign-up for future webcasts or view the full webcast for this event at http://www.on-demand-itsm.com/techbestpracticeswebcast.html On-Demand ITSM Solutions from NAI Nouri Associates, Inc. One Embarcadero Center Suite 500 San Francisco, CA 94111 Telephone: 1 (415) 267-7611 Facsimile: 1 (415) 267-6127 eMail: info @ nouriassociates.com
Views: 35337 keypractices
How Service Catalog & Budgeting can Transform IT
 
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IT organizations worldwide struggle to keep up with seemingly unending demand for IT Services and resources while available budgets continue to decline. Meanwhile all industries and businesses of all sizes are more and more dependent on IT to achieve their business objectives, simply survive or deliver their unique value proposition to their end customers. http://www.on-demand-itsm.com/ServiceCatalogWebinar.html
Views: 763 keypractices